The much-anticipated 2019 TELCA Awards were presented at the Institute of Engineering and Technology followed by an after party and river cruise on the Silver Sturgeon. With the award holding a place of prestige within the energy industry, this black-tie occasion sought to reward key players in the industry for excellence in their respective fields. Amidst strong competition, Smarter Business Group was made a finalist in this year’s Best Customer Service Award (SME).
This year’s TELCA judges were looking for an energy consultancy with a formidable customer service approach within the SME category. From customer service systems and platforms to innovation around technology, Smarter Business’s truly customer-centred approach won recognition at this year’s award ceremony – backed up by a number of customer service achievements within the industry.
Responding vigorously to customer feedback, we have refined our customer journey to make it as seamless as possible – the foundation of a real partnership. This is something that makes a notable difference to busy small to medium business owners where time comes at a premium. It is this customer-driven ethos which has seen our impressive growth year-on-year.
Underpinned by a dedication to transparent service which unravels what can be complex and overwhelming information. Our dedicated account managers take the time to understand our clients’ circumstances, anticipate their needs, and provide value. This has resulted in more than £10 million in savings for customers, a high customer satisfaction and retention rate, and very low complaints statistics – all of which contributed to Smarter Business’s acknowledgement at this years’ TELCA Awards.
We’d like to extend our congratulations to the overall winner, Utility Bidder.