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E.ON

E.ON is one of the ‘Big Six’ energy suppliers, supplying electricity to over 5 million customers. The company is one of the world’s biggest energy companies.

E.ON customers

E.ON supplies power and gas to domestic, small and medium-sized enterprise and industrial customers across the country.

Become energy-fit with E.ON

E.ON is dedicated to helping customers become more energy efficient through a number of schemes:

  • Encouraging customer to insulate their homes.
  • Earn money back on renewable electricity you generate with a feed-in tariff.
  • The Business EasyGreen plan – E.ON will offset every unit of electricity you use with a unit of electricity generated from a renewable source and supply it back to the national grid.

E.ON are also working to prepare for climate change by helping the UK to become more self-sufficient. The company plans to invest in renewable energy generation, biomass and Carbon Capture and Storage (CCS).

Facts about E.ON

  • Based in Essen, Germany
  • Focus on three strong core businesses—Energy Networks, Customer Solutions, and Renewables
  • 43,000 employees

Is E.ON the right supplier for you?

The only way to find out if E.ON is the right energy supplier for your business is to compare its tariffs and services with those of other energy companies. Not to worry if this sounds like a lot of work – our energy experts will do the hard work for you. We will:

  • Finding out more about your business
  • Researching and compare energy deals
  • Negotiate with suppliers on your behalf
  • Help you switch
  • Assist with your overall energy management.

How to switch to E.ON

Get in touch with a Smarter Business energy expert from Smarter Business to start the switching process.

What if I have a problem with my E.ON energy supply?

When you sign an energy contract with Smarter Business, we become your single point of contact. If you ever have a problem, you can come straight to us and we’ll deal with E.ON on your behalf.

An Important Notice To All E.ON Half-Hourly Customers – 2018

E.ON  half-hourly customers are advised that they will be in receipt of additional invoices between January and February 2018.

What is BSUoS and Black Start, why will you receive an additional invoice, and how much will it be?

The Balancing Services Use of System (BSUoS) recovers the cost of day-to-day operation of the transmission system, which is calculated as a flat tariff across all suppliers and generators. National Grid are tasked with ensuring that the frequency of electricity going into the transmission system (one of which is called Black Start) is optimised.

Black Start is the process employed by the National Grid to quickly and effectively restore power after a blackout. Each year, Ofgem and the National Grid set targets for this service. This year, this target has been exceeded by £94.88 million – a cost that has now become the responsibility of suppliers. E.ON absorbed this cost for the first 55% excess, but will have to claim the remainder from its clients. They are authorised to do so by virtue of Section 6.3(a) of their terms and conditions.

Customers on fixed-term contracts concluded before 23 September 2016 (this being the date National Grid announced their intention to recover costs in this regard) can expect to receive an additional invoice, rather than an adjustment to their existing invoices. Additional costs will apply to consumption between April 2016 and March 2017.

The impact on most clients will be minimal. The additional Black Start cost will be calculated at a rate of 0.016/kWh and users of 0 –350 000 kWh will be in the region of an estimated £22. Customers can expect to receive their invoices between 12 January and 26 February 2018.

What is EII, why will you receive an additional invoice, and how much will it be?

E.ON will also be notifying potentially impacted customers about Energy Intensive Industry (EII) charges. This change is attributable to Government’s exemption of up to 85% of costs supporting renewable energy for Energy Intensive Industries. The reduction for EIIs means charges for non-EIIs will increase. This legislation was expected to come into effect on 1 January 2018. In light of some delays in the full policy implementation, E.ON are forewarning their customers of potential cost alterations.

The actual cost of this will depend on the implementation date, your contract term, and the settled cost for the proposed Renewables Obligation, Contracts for Difference, and Feed-in Tariff exemptions. However, the current view from E.ON predicts medium-sized customers can anticipate an estimated £198 charge in 2018, £284 charge in 2019, and £314 charge in 2020.

E.ON does its best to protect its customers from increases wherever possible – particularly in the case of changes in the industry and to legislation – and does not charge additional fees to its clients where there has been a forecasting error. They have absorbed some of the Black Start costs themselves to act as a buffer for their clients. However, in these cases, these additional charges are unavoidable and in line with E.ON’s terms and conditions.

Please do not hesitate to contact us in respect of these additional charges. Your account manager will happily talk you through any queries or questions you may have and we will notify you of any updates as they happen.

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