Meet the Team Running the Machine
We believe that both our customers and supply partners should experience, through transparency and compliant selling, a level of exemplary service that sets us apart from other TPI’s.
The noticeable change in 2020, is the segmenting of Helen Grove’s broad portfolio – with her focusing on specific objectives as Commercial Director – with Andy Taylor taking up the responsibilities of Sales Director to complete our Sales and Post Sale “dream team”.
The following will provide insight into our organisational changes and new contact information – so please click on the interactive links for more detail.
Helen Grove’s many industry relationships – coupled with 20 years of high level experience (within E.on Energy and Smarter Business) positions her best to support our sales division in meeting their ambitious objectives.
Multi-talented, with a clear understanding of the demands of sales – Helen will ensure post-sale is well equipped for the demands expected in such a dynamic year.
Andy Taylor joins Smarter Business from Npower where he spent 5 years working as the Head of Indirect Sales.
Prior to this Andy’s additional experiences as Head of E.on’s SME Third-Party Intermediary (TPI) channel positions him well to drive company objectives into the new year.
Head of Post-Sale & Customer Services
In showing the importance of delivering this objective for 2020, Helen enlisted the expertise of Marc Brooker (who has almost 10 years of experience within the Smarter Business Group). His previous roles range from Sales, Training, Customer Service and more recently Head of Operations – giving real substance to Post Sale delivering on our objectives.
Falling under him, and within his new role as Head of Post-Sale & Customer Service, Marc has a very capable management team to support him in the coming year.
Senior Risk & Compliance Manager
With our customer’s positive experience at the core of our business, we are driven to constantly improve our Compliance and Customer Service teams. Leading both departments, Kirsty Brits who has a proven track record in these areas, will continue to use her expertise and vast experience to enhance the customer journey into 2020 and beyond.
Head of Key Accounts
Ensuring our Key Account customers have their bespoke needs met, Ken Albon – who was our most prolific Corporate Account Manager (before running new products for us since 2017) – will compliment Matt in ensuring our sales objectives are achieved in the coming year.
Head of Business Development
Ashleigh Smith, who transformed our Post Sale and Customer Service team structures will be tasked with doing the same in her new role, as Head of Business Development.
Ashleigh is supported by Charlotte Dennis – who has been appointed as our Strategic Relationship Manager – and who will work with Ashleigh to deliver new products and support our partners on behalf of the business.
Head of Mid-Market Solutions
Tim Sealy-Fisher, as Head of Mid Market Solutions, will continue to add incredible insight into how we can best leverage technology and information for the betterment of our larger corporate base.
Tim has a wealth of experience, at many levels, and will be supporting Ken Albon in getting the most out of this important channel.
Head of Commercial Finance
An exciting appointment, as our Head of Commercial Finance for 2020, is Kyla Ebersohn, who has taken the responsibility for invoicing and commission queries for next year.
Kyla is a qualified Accountant, with more than 4 years of experience within the Smarter Business Finance team. She has a proven track record of project delivery, within the business, and is geared up to link with Suppliers and Partners alike.
Strategic Relationship Manager
Charlotte who has been appointed as the Strategic Relationship Manager will be supporting New Business Development to deliver new products and support our partnerships on behalf of the business.
Charlotte has worked in the energy industry for over 11 years and has built up a wealth of knowledge and experience in different areas, maximising opportunities and adding value. Charlotte accomplished 10 years at EDF Energy, becoming an expert in building relationships.
Head of Human Resources
Faye brings over 15 years HR Management experience to Smarter Business. Previously she managed large diversified workforces within the Construction Section for companies such as Fluor, Hatch & Group Five.
She has extensive experience in the implementation of structures and aligning Human Capital to the goals of the business. Faye’s mandate is to transform Smarter Business into a high performing culture and she has an integral role in our vision for 2020
Head of Smarter People
Of our company values, ‘Investors in People’ and ‘Expertise’ are at the core of our business and has allowed us to grow to what we are today – a high-performance company. With this in mind, Arvin heads up our talented ‘Training and Development’ team – driving strategies that support our culture of continuous improvement and growth.
With 15 years of transformational experience in other demanding business sectors – Arvin will support our consultants to be industry-leading Account Managers.
Head of Marketing
As head of one of the fastest-growing TPI’s – Tyler has an important role in maintaining a brand that reflects our vision and values.
Customers have high expectations and, with 7 years of high-level marketing experience, Tyler is well suited to exceed their expectations and 2020 will see additional development to our contact strategy. These include external communications that are compliant, social media that is engaging (and relevant) and websites and search engine optimization that supports our growth.
For general emails/enquiries, please use firstname.lastname@example.org. This mailbox can also be used for submitting leads or information useful to the Key Accounts department.
All bespoke quotes should be returned or cc’d to email@example.com
This mailbox is monitored by the following managers of the Key Accounts team.
|Product and supplier updates that can be used for the ongoing development of our training modules (firstname.lastname@example.org)||Tim Sealy-Fisher – Head of Mid-Market Solutions;|
|Any emails (outside of regular communication channels) relating to Energy can be sent to email@example.com|
This mailbox is managed by dedicated members of our post-sale team.
Team Leaders for this department are;
|Any emails (outside of regular communication channels) relating to Water can be sent to|
This mailbox is managed by longstanding and dedicated members of our post-sale team.
The Team Leader for this department is;
Celeste Naidoo (Processing and Submissions)
Any emails (outside of regular communication channels) relating to Finance (energy) can be sent to (firstname.lastname@example.org)
Any emails (outside of regular communication channels) relating to Finance (waste) can be sent to (email@example.com)
This mailbox is managed by members Kyla Ebersohn’s team.
Kyla Ebersohn – Head of Commercial Finance
Supplier Branded TV
|Since 2017, we have seen the successful implementation of our “supplier branded TV” initiative. Already onboarded are many of the major suppliers who provide biweekly content updates. They have found the use of these TV’s a suitable replacement to static media which become outdated and which have an ongoing cost. If you are already part of this initiative, or if you would like to find out more, please email – firstname.lastname@example.org|
This mailbox is managed by Megan Genga PA to Marc Brooker